The Woes of the Ontario Cannabis Store

Beverly Vaz - 2T Software Engineering
Posted on: November 14, 2018

Since cannabis was legalized in Ontario on October 17, the Ontario Cannabis Store (OCS) has been the sole supplier of marijuana. This will be the case until April 1, 2019 when brick-and-mortar stores will be allowed to operate.

But the OCS has been in the limelight recently due to a multitude of its woes. For starters, there have been major delays with the delivery of orders. OCS uses Canada Post for its
delivery, and has cited their strike along with “unprecedented demand” as the reasons behind the week long delay. The office of the Ombudsman for Canada Post has received more than a thousand
complaints regarding the delivery of orders. The complaints seem to revolve around delayed delivery and poor communication with customers. The office of the Ombudsman has created a special triage
team to deal with the large amount of complaints.

But this isn’t the only issue that they have to face. On November 2 , one of its suppliers – TerrAscend Canada – admitted to having provided the OCS with incorrect information, which led to mislabeled
weed. This, along with the delays, has angered many customers.

The latest issue to add to the mountain of damage has been a news article citing that neither the government nor the store is saying how many people are employed by the store. An understaffed store,
not a strike by Canada Post, could be a major factor in delayed delivery. The agency’s director has through an email said that “efficiencies and ways to further expand capacity at the OCS distribution
facility have been made to help meet demand.” [1]

Hopefully, with these changes, OCS will be able to catch up to speed and tackle the issues that lurk before them soon.


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